Refund and Returns Policy

According to this guarantee, if the package does not consistent with Training Quality Assurance Requirements, you will be offered one of the following options: Full Refund to your bank account or another package will be offered to you as an alternative. If we work with an authorized reseller, refunds will be processed through our authorized reseller and Merchant of Record, in accordance with their Terms.

1. Using the quality assurance of the training is possible up to 14 days after purchase. Refund requests may be submitted within the period required by applicable consumer protection laws.
2. You can ask for the quality assurance of the selected product in any of the following situations.
   •  Inconsistency of the headings with the content of the training
   •  Technical bugs in a way that prevents the use of training content (editing, sound quality, etc.
   •  Scientific problems in teaching; Please note that the following are not scientific problems:
     • Wrong typing and writing on slides or handwriting
     • Miscalculation
     • A literal mistake in the expression of words
     • Mismatches of the headings on the site with the customer’s requirements
       (The responsibility of the CAE assistant is within the scope of the headings contained in the site and the user must check that these headings are consistent with his/her purpose before purchasing the package.)
3.  Teacher’s lack of control over the content
4. Mismatch of title with training content*(In some packages, it is mentioned in the description of the package or the syllabus that some parts will be prepared later or soon. When purchasing, pay attention to this item.This item cannot be your reason for not matching the syllabus with the contents of the package.)
5. Incomplete accompanying files.

Note: The codes and scripts featured in our tutorials are developed by our team or collected from our partners resources. Third-party materials are used in accordance with their respective licenses.